At Light A Soul Support Services, we are committed to protecting the privacy and confidentiality of our participants’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal information we collect from our participants, website visitors, and other stakeholders.

Information We Collect

We may collect various types of personal information, including but not limited to:

• Contact information such as names, addresses, phone numbers, and email addresses.
• Participant information such as date of birth, gender, disability information, and NDIS plan details.
• Health information such as medical history, allergies, and other relevant health information.
• Financial information such as billing and payment details.
• Website usage information such as IP addresses, browser types, and browsing patterns.

How We Use Personal Information

We collect and use personal information for the following purposes:

• To provide our services and support to our participants, including but not limited to case management, coordination of services, and communication with participants and their families.
• To process payments for our services and manage billing and invoicing.
• To communicate with participants, stakeholders, and website visitors regarding our services, events, updates, and other relevant information.
• To comply with legal and regulatory requirements, including but not limited to reporting to NDIS, taxation, and other relevant authorities.
• To improve our services, website, and customer experience through data analysis, research, and feedback.
• To protect the rights, property, and safety of Light A Soul Support Services, our participants, stakeholders, and the public.

Information Sharing and Disclosure

We may share personal information with third parties for the following purposes:

• Service providers: We may engage third-party service providers to assist us in providing our services, such as NDIS registered providers, payment processors, IT support, and other relevant service providers. These service providers are bound by confidentiality and security obligations and are only authorized to use personal information for the purposes of providing the services on our behalf.
• Legal and regulatory requirements: We may disclose personal information to comply with legal and regulatory requirements, including but not limited to court orders, subpoenas, and other legal processes.
• Consent: We may share personal information with third parties with the consent of the individual or their authorized representative.

Data Security

We take appropriate measures to protect the personal information we collect from loss, unauthorized access, disclosure, alteration, and destruction. These measures include but are not limited to physical, technical, and administrative safeguards, regular monitoring and review of our security practices, and staff training on privacy and security.

Website Links

Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to the website of Light A Soul Support Services, and we are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of these websites before providing any personal information.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage users to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about our Privacy Policy or the privacy practices of Light A Soul Support Services, please email us at info@lightasoulsupportservices.com.au .